Refund Policy

Datafrik Integrated Solutions, Last Modified: 10 September 2026

1. Scope

This Refund Policy applies to payments made for bootcamps, cohort-based training, scholarships, and any other paid services offered on https://datafrik.co and related Datafrik platforms (collectively, the "Platforms"), operated by Datafrik Integrated Solutions ("Datafrik", "we", "us").

This Refund Policy forms part of our Terms of Use. Any capitalised terms not defined here have the meanings given in the Terms of Use.

2. Refund Eligibility

a. Cooling-Off Period

You may request a full refund within 7 days of payment, provided the cohort or bootcamp has not yet commenced and you have not accessed more than one class session or module.

b. After a Cohort Has Started

• Requests made after the cooling-off period, or after the cohort has begun, are reviewed on a case-by-case basis
• Partial refunds may be granted at Datafrik's discretion, less any administrative or transaction charges already incurred
• No refunds are issued once a course or bootcamp has been fully completed or a certificate has been issued

c. Non-Refundable Items

• Application, registration, or processing fees explicitly marked as non-refundable at checkout
• Discounted, promotional, or scholarship-subsidised enrolments, except where required by law
• Payment gateway charges already deducted by our processor

3. How to Request a Refund

To request a refund, please:

• Email us at support@datafrik.co with your full name, email used at registration, and transaction reference
• State the reason for your refund request
• Allow up to 3 business days for an initial response confirming receipt of your request

4. Processing Time

Approved refunds are typically processed within 7–14 business days from the date of approval. The exact time funds take to reflect in your account depends on your bank or card issuer and is outside our control.

5. Deferrals as an Alternative

Instead of a refund, you may opt to defer your enrolment to the next available cohort, subject to seat availability. Deferral requests follow the same contact process outlined in Section 3.

6. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or card issuer, as this allows us to resolve most issues faster. Unwarranted chargebacks may result in suspension of access to Datafrik Platforms pending resolution.

7. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by an updated "Last Modified" date above.

8. Contact Information

For refund-related questions or requests, contact: